End User Licence Agreement (EULA)

RiskWise End User License Agreement

PLEASE READ THESE LICENCE TERMS CAREFULLY

Who we are and what this agreement does

(1) S2 Partnership Ltd of 23 Station Road, Sheringham, Norfolk NR26 8RF; and, (2)  S2 Software Ltd of 23 Station Road, Sheringham, Norfolk NR26 8RF (collectively, “we”, “us”, “our”) give you the right to access and use the RiskWise website and/ or the RiskWise mobile application software and/ or any related documentation (including, for example, user guides, help leaflets or documentation or information available online) (RiskWise, the RiskWise App, and any related documentation are together known as RiskWise), provided that you are a valid user of RiskWise under a separate software licence agreement entered into between us and the organisation that you are an employee, agent or contractor in respect of (RiskWise Licence Agreement).

You shall ensure that you use RiskWise in compliance with the terms of this end user licence agreement (EULA) and the terms of any relevant RiskWise Licence Agreement.

By using RiskWise, you agree to comply with and be bound by this EULA. If you do not agree with this EULA, you must not access or use RiskWise.

You shall only use RiskWise if you are an Authorised User, as defined under a relevant RiskWise Licence Agreement.

Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://support.s2riskwise.com/hc/en-gb/articles/45915477425681-Privacy-and-Cookie-Policy. By your access and/or use of RiskWise, you agree to us collecting and processing your data as described in these policies.

The Appstore's terms also apply

You can download the RiskWise App via the Apple Store or the Google Play Store (Appstore). The ways in which you can use the RiskWise App and any related documentation may also be controlled by the Appstore's rules and policies which may be available on the Appstore. You should familiarise yourself with those terms and the use that they make of your data.

Operating system requirements

Accounts may not be transferred or sold to another person. You are responsible for keeping your login credentials confidential and safe.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing. If additional logins are required, please contact our helpdesk at riskwise@s2partnership.co.uk or +44 1954 267788.

By using RiskWise, you agree to be fully responsible for all activities that occur under your username and password. Your account is personal to you and should not be shared with anyone else.

There may be operating system requirements for RiskWise. Please contact riskwise@s2partnership.co.uk for details.

Support for RiskWise and how to tell us about problems

If you require any help or assistance in relation to RiskWise please contact our helpdesk at riskwise@s2partnership.co.uk or +44 1954 267788.

You must immediately inform us if you think your personal information, including but not limited to your account, access credentials or personal data, have been violated, unduly disclosed or stolen.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce (including in relation to any updates to RiskWise). In the event that we make any changes to these terms, we will notify you when you logon to RiskWise for the first time after that change has been made. To continue using RiskWise, you must accept the updated terms.

From time to time we may automatically update RiskWise to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Your continued use of RiskWise will be your acceptance to any change.

We may ask you to update the RiskWise App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the RiskWise App.

If someone else owns the phone or device you are using

If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We may collect technical data about your device

By using RiskWise, you agree to us collecting and using technical information about the devices you use RiskWise on and related software, hardware and peripherals to improve our products. Please see the section headed Your Privacy above, for more information.

We are not responsible for other websites you link to

RiskWise may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Use restrictions

You must comply with our:

1. Acceptable Use Policy; and
2. Fair Use Policy,

as set on our website, and updated from time to time.

You must:

• not use RiskWise in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into RiskWise or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of RiskWise, including by the submission of any material (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of RiskWise;
• not use RiskWise in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Whenever you make use of a feature that allows you to upload content to RiskWise, or to make contact with other users of RiskWise, you must comply with these terms.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to RiskWise will be considered non-proprietary.

We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to RiskWise constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with these terms.

Intellectual property rights

All intellectual property rights in RiskWise throughout the world belong to us (or our licensors) and the rights in RiskWise are licensed (not sold) to you. You have no intellectual property rights in, or to, RiskWise other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. You must not use RiskWise for domestic and private use and only as a business user in accordance with the RiskWise Licence Agreement. To the extent permitted by law, our liability to you and your employer is limited, as set out in the relevant RiskWise Licence Agreement.

Limitations to RiskWise. RiskWise does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from RiskWise. Although we make reasonable efforts to update the information provided by RiskWise, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with RiskWise. We recommend that you periodically download and/or take copies of information used in connection with RiskWise, to protect yourself in case of problems with the Services or loss of data.

Check that the Services are suitable for you. RiskWise has not been developed to meet your individual requirements. Please check that the facilities and functions of RiskWise (as described on the Appstore site and relevant associated documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of RiskWise or support for the Services or the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any services you have paid for but not received.

You must keep your account details safe

If you choose, or you are provided with, a client identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any client identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at riskwise@s2partnership.co.uk or +44 1954 267788.

Third-Party Services

Where you may be able to access other sites, resources and third-party services (such as, for example, Google Maps and Google Translate) (Third-Party Links) via RiskWise, those Third-Party Links are provided for your information only. Such Third-Party Links should not be interpreted as approval by us of those websites or information you may obtain from them and we cannot guarantee the accuracy of any information that you obtain from them (including, for example translations). We have no control over the contents of those sites or resources.

Storage of Data

As standard, data is held in line with our RiskWise Data Retention Policy, found here:  https://support.s2riskwise.com/hc/en-gb/articles/45808193714321-RiskWise-Data-Retention-Policy.

Data deleted within a client RiskWise system is only 'soft-deleted' and is still kept within the client RiskWise database. If you request for data to be hard deleted, we will do so, except in the event that we are required to keep it by law.

For further information, please view our Data Retention Policy.

DISCLAIMER: AI‑Generated Content

RiskWise services may include features that generate outputs using artificial intelligence or machine‑learning models (“AI‑Generated Content”). AI‑Generated Content is produced algorithmically based on patterns in data and may be inaccurate, incomplete, misleading, or improperly reflect real‑world facts or circumstances.

You acknowledge and agree that:

1.      No Guarantee of Accuracy. We do not warrant that any AI‑Generated Content will be accurate, complete, reliable, or fit for any particular purpose.

2.      Human Review Required. AI‑Generated Content is not a substitute for professional judgment, advice, or independent verification, and you are solely responsible for reviewing, validating, and approving any AI‑Generated Content before use or reliance.

3.      Risk. Any use of or reliance on AI‑Generated Content is at your own risk. We shall have no liability for such use or any decisions, actions, or omissions based on AI‑Generated Content.

For clarity, it is a condition of your use and continued use of any RiskWise services which include artificial intelligence or machine‑learning models that you agree to the above. If you disagree, at any point, with the above, you must not use or stop using the relevant RiskWise service.

We may end your rights to use RiskWise if you break these terms

We may end your rights to use any part of RiskWise at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use any part of RiskWise:

• You must stop all activities authorised by these terms.
• You must delete or remove the RiskWise App from all devices in your possession.
• We may remotely access your devices and remove the App from them and cease providing you with access to RiskWise.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.

Contact

Questions, comments and requests regarding this EULA are welcomed and should be addressed to S2  Software Ltd, 12-16 Avenue Business Park, Elsworth, Cambs, CB23 4EY, Inforequest@s2partnership.co.uk, or +44 1954 267788.