How To Log Into RiskWise

RiskWise is made up of several systems, each linked to different managing agents. If the property you need isn’t managed by the same agent as your current account, you’ll need a separate RiskWise account for that property. To find out which RiskWise system you require access to, this can be advised by the property manager who can advise you of the Managing Agent.

Each RiskWise system is identified by its ‘Company ID’, this refers to a 4-Digit code that is used prior to entering your Username and Password for that specific system. This will be noted on your login details or in the System Specific RiskWise guidance.

To access RiskWise, go to new.s2riskwise.com

A new popup will appear showing the login screen. The first time you access RiskWise, you will be requested to enter your Company ID which should be provided to you with your log in details. Once entered press ‘proceed’. Once you have entered this the first time, your computer should remember it for you.

You will then be prompted to enter your username and password. Once entered, click ‘proceed’, and the system will then go on to load your default landing page. These details will be specific to the RiskWise system you are accessing, you may have different login details if you have access to more than 1 RiskWise system.

How To Change RiskWise System

To navigate between more than one RiskWise system, you will find the button at the bottom of the login details boxes, named 'Change Company'.

Please click on this and you will then be asked to enter the ‘Company ID’ for the new system you are looking to access, which should have been provided to you with your login details.

Once entered, you will then be asked to provide your username and password for the other system. To change back to the previous or an alternate system, it is simply a case of repeating this process.
 

How To Raise A Permit

Please Note: RiskWise Support do not deal with permits on behalf of the properties, so they will be unable to advise on any information required. This can be advised by your site contact. RiskWise Support can be contacted to assist with any navigation issues/problems.

To raise a permit on the RiskWise system, you will need to first navigate to the property this permit is required for. This can be done by clicking the ‘Property List’ Tab, which will provide a list of all your available properties on that RiskWise system. If you cannot locate the property, you may need to log into a different RiskWise system or if the property should be listed on the specific RiskWise system, please contact the RiskWise Support Team who will be able to assist you by assigning this property to your available properties.

Once you have located the property, click the ‘Work Permits’ sub tab, located within the Yellow Banner. You then need to click on the grey tool menu on the right hand side of the screen and select “Request Work Permit”.

You will then be shown a popup, this will either ask you to select the permit type or this will ask you some beginning questions, which will automatically decide the permit type.

Upon pressing Submit, and depending on the permit type, you will then be asked a series of different questions relating to the type of work to being carried out. If you are unsure of how to add this information, then please call your site contact for the site you need access to, and they will be able to advise you on what needs to be added into these boxes.

Each system may use different questions; however, common examples of fields which will appear are as follows:

Client Reference *- Job number or unit of the site you need access too.

Work Permit Shifts* – Add in the start and end date & time. If you are going to site on multiple days, please ensure that the shift patterns are added. Once you have put your shift pattern in please select the add shift button by clicking on the Blue plus shown below:

This will then add the shift pattern like the above example so that you can continue to add more shifts or if only one shift is required you can continue to work through the rest of the permit form.

Maximum Permit Duration (Hrs) – This box will tell you how many hours this specific permit type can be logged for. You can only log a permit for the exact amount or less than the hours specified in this box.

Site Name(s)* - If you have raised the permit via the process above, this field will already be filled and will be locked. If you have raised the permit via another way, Select which site you need to gain access too. These sites show in alphabetical order.

Instructed By – If you do not recognise anyone on this list then please select the System Admin (S2).

Upload Files – Upload any Rams/insurance documents into this section.

File upload comments – If you need to explain the files add this information in here.

Location of work* - Exact location - for example a unit of a shopping center.

Description of work*- What work is going to be done during this time?

Known significant risks* What significant risks are there?

Risk controls* What are the risk controls?

Equipment to be used* What equipment will be taken to the site to use?

Once all the questions have been filled in please scroll back up to the top of the permit and select through the other tabs. These will be the Primary tab you have already filled out, confirm authorised staff and depending on your permit type you may also have work types. 

Confirmed Authorised Staff* - This part of the form, will list any users that currently have an account under your company, to complete this part of the form, you will need to select at least 1 user listed. Press Ctrl and select, to highlight and select multiple users.

Please make sure that all questions on the permit including the ones on the different tabs at the top with the * are filled in or this will not allow you to save the permit.

Once you have completed the form and all tabs are complete, click the ‘Submit’ button. This will then submit the permit form and you will be directed to the Permit Details page, where you will be able to view the permit and all its details.

How To Get My Permit Approved

All permit approvals are dealt with by the site managers at the properties. RiskWise Support do not deal with permits on behalf of the properties. If you require approval of your permit, you will need to contact your site contact, who will be able to assist further.

Permit approvals may take up to 2 days to be approved; however, if your permit is still not approved after this time, please contact the site directly.

How To Add Further Information

Your permit may have been sent back to you if you require to add any further information to the permit. All details on what is require will have been noted by the site contact, and will be displayed in the email you will have received, however, you are also able to view these comments by clicking the ‘Permit History’ button when viewing the permit details.

To add the further information, this will need to be done by clicking the ‘Add Further Information’ button, located on the Right-Hand side of the details. Once this button is clicked, you will be shown the same permit request popup as before. You can then add any further information that is required and click submit.

If this is done correctly, the permit status will change from ‘Awaiting Further Information’ to ‘Awaiting Approval’. This will have now been sent back to the site with the new information added.

What Are The Different Permit Statuses

The different permit statuses and their corresponding symbols are as follows:

 Awaiting Approval – This permit status means that the permit is currently with the property and will be reviewed.

Works In Progress / Permit In Progress / Approved  - This permit status means the permit has been approved by the property and the works are ready to go ahead.

Awaiting Further Information  - This permit status means the permit has been sent back to you to add any further information, all comments will have been sent via email or will be found in the ‘Permit History’.

Complete – This permit status means the works have been carried out and the permit has now been marked as Complete.

Suspended / Cancelled – This permit status means that the permit has been suspended by the property. All comments regarding the suspension will have been noted in an email or can be found in the ‘Permit History’.

Closed – This permit status means the permit has now been closed, this status will only show, once enough time has passed since the permit has been completed.

How To Reset My Password

Please note that to reset your password you will need to enter your 'Username', this will then notify you via the email address linked to the username entered. This will most likely be your email address, however, this may not always be the case.

From the login screen, click on ‘Forgot Username’ or ‘Password’ links as shown below.

Once you have clicked ‘Forgot Password’, proceed to enter your username in the text box and then click ‘Request Password’. Your password will be reset and then sent out to your email address.

Please also note, that if the username is not correct, you will not receive a password reset email. If the username can be found on the system, the email address connected to the account will be sent a password that can be used to log into the system. Please enter this new password into the ‘Password’ box, and you will be able to log into the RiskWise system. To change these details please see the How To Change My Account Details section.

How To Change My Account Details

To change your username and/or password, click the profile icon, which is always displayed in the top right hand corner of the screen.

The dropdown menu will then appear. Click ‘My Settings’. The ‘user settings’ popup will then appear. 

Within this popup you will be able to change you account details, such as name, email address, username and password. At the bottom of the popup you will find the username field and password checkbox, ticking the password checkbox will allow you to change the password.

FAQs

In this section, we will answer some frequently asked questions that may not be answered via the sections above.

Why can’t I submit a permit for tomorrow or the day after?

Due to all permits requiring approval before the works can be carried out, a 48-hour grace period is put in place so the property has enough time to review the permit request. If you require an emergency permit, please submit a permit for the next possible day and contact the property, who will be able to advise further.

How do I add more properties to my company?

If you need to raise a permit on a property that you currently do not have access to, but this property should be listed on the specific RiskWise System you are in. This can be assigned RiskWise Support Team. Please contact the RiskWise Support Team, and they will be able to assist you.

How can I add more users to my company?

To add more users to your company, navigate to your company on the system (Found under the ‘Contractor’ tab) and within the tool menu, click the ‘Contractor Users – Add’ button. You will now begin the process of creating an account for an additional user.

I don’t have any tabs at the top of my system; how do I fix this?

If you don’t have any tabs at the top of the system, the system may be accommodating for a smaller screen size. This can be amended by either zooming out or all tabs can be found within the top left burger menu.

Can I copy a permit to use again?

Yes! You can copy a permit if the permit is needed to be used again. You can also amend the shift times and other details. However, there are some fields that are locked and cannot be amended on a copied permit; these details are as follows: Site Name, Permit Type, and Confirmed Authorised Staff.

How do I register for another RiskWise System?

If you need to register for another RiskWise system that you don’t currently have access to, your site contact should notify you of the process and will either provide you with a self-registration link or confirm if these needs to be communicated to the RiskWise Support Team. If the process is not confirmed by your site contact, please contact the RiskWise Support Team and request access to the specific RiskWise System. The Support Team will then either provide you with the self-registration link or assist in the setup of the account.

If you have any further questions or queries that have not been answered within this handbook, please feel free to contact the RiskWise Support team via email at RiskWise@s2partnership.co.uk of via phone on +44 (0)1954 770984.