This article is based on Chrome Version 67.0.3396.62
A common problem when RiskWise passwords are changed is for Chrome to continue to use the old ones. This can result in users being locked out of their accounts accidentally.
The easiest way to avoid this is to remove all stored RiskWise passwords from Chrome before using your new password. Here's how:
1) Access the Chrome menu via the three vertical dots in the top right of your browser
2) Go to the Settings menu
3) Scroll to the bottom and select 'Advanced'
4) Continue scrolling down and select 'Manage passwords'
5) Type 'RiskWise' into the search box that appears in the top right. This will filter all of your passwords that are stored for RiskWise sites.
6) Select the menu next to the entry that you wish to delete and press 'Remove'
7) Once you have done this for all passwords that you wish to remove, restart your browser.
After following these steps you should be able to use your new password in RiskWise without Chrome overwriting it. When Chrome prompts you to save the new password select yes and you won't have to type it each time.
Article is closed for comments.