The first page in the RiskWise App on Apple iOS & Android devices is the Selection Screen. This screen allows you to customise the data downloaded to the RiskWise App which for example may be data for specific properties only.
At the top of the page, there is a Properties tab that contains a list of all properties that you have access to, based on your user profile. By placing a check in the boxes adjacent to the Property Name, it is possible to customise the properties for which you wish to download data for.
The Smart Sync page allows you to potentially speed up your data sync by choosing to enable or disable the download of Property Images for the properties you have selected, as well as restricting the type of actions which are loaded to the device by category or severity.
You need to ensure that you under 'Select Modules' that this has a module selected or All Modules. If this says 'No Modules' then you will not be able to sync the data.