Logging an issue directly through RiskWise

If you have the relevant permissions, you will have the option to be able to log an issue directly through RiskWise using the Service Desk module. 

To do this, you would need to go to the Property List and search for the relevant property in which you want to log the issue. You then need to select the Log Service Issue button outlined in red below:

You will then be presented with the below window:

All the fields with a * must be filled in.

The fields for Issue Type, Sub Category, Asset, Unit, and Tenant are all pulled from the settings area.  

The request date field should be used to add the date when the request was received as the system will calculate if the issues have met its first response time.

Once you have filled in this request and clicked on Log Issue it will be saved under the issues tab under the specific property.