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  1. RiskWise Software Support
  2. RiskWise Knowledgebase
  3. Service Desk Module

Service Desk Module

  • How do I accept / reject an externally submitted issue?
  • Once a Service Request has been accepted where is it stored?
  • How do I close an issue?
  • How do I issue an issue to a contractor?
  • Where do I set up what hours our service desk is open?
  • Where do we set Targets?
  • Where to monitor the targets?
  • What is the External Service Requester List?
  • Logging an issue directly through RiskWise
  • How do I add a new Issue Type?
  • How do we determine what is an emergency works?
  • What happens if you miss the targets?
  • What is the difference between the targets?
  • Dashboards
  • How to Move Issues
RiskWise Software Support